Refund & Return Policy
Last Updated: 25 August 2025
At CaseCraft, we want you to be fully satisfied with your purchase. If you are not happy with your order, please review our refund and return guidelines below.
1. Eligibility for Returns
- Items must be returned within 7 days of delivery.
- Products must be unused, undamaged, and returned in their original packaging.
- Proof of purchase (order confirmation or receipt) is required for all returns.
2. Non-Returnable Items
- Customized or personalized cases cannot be returned unless they arrive damaged or defective.
- Products purchased during clearance sales or special promotions are non-refundable.
3. Damaged or Defective Products
- If you receive a damaged or defective item, please contact us within 48 hours of delivery with clear photos of the product and packaging.
- We will arrange a replacement or issue a refund after verification.
4. Refunds
- Approved refunds will be processed to your original payment method within 5–7 business days.
- Refund timelines may vary depending on your bank or payment provider.
5. Return Shipping
- Customers are responsible for return shipping costs unless the product was defective or incorrect.
- We recommend using a trackable courier service, as we are not responsible for lost return packages.
6. Exchanges
We currently do not offer direct exchanges. If you want a different product, please return your order (if eligible) and place a new order separately.
7. Contact Us
If you have any questions about our Refund & Return Policy, please reach out to us at:
- CaseCraft
- Email: support@casecraft.in
- Phone: +91 85549 55955
