Cancellation Policy
Last Updated: 25 August 2025
At CaseCraft, we understand that sometimes you may need to cancel your order. Please review our cancellation terms below.
1. Order Cancellations
- Orders can be cancelled within 12 hours of placing them, provided they have not been processed or shipped.
- To cancel your order, please contact us immediately at support@casecraft.in with your order details.
2. After Processing or Shipping
- Once an order has been processed or dispatched, it cannot be cancelled.
- In such cases, you may refer to our Refund & Return Policy for return and refund options after delivery.
3. Refunds for Cancelled Orders
- If your cancellation request is approved, the refund will be processed to your original payment method within 5–7 business days.
- Refund timelines may vary depending on your bank or payment provider.
4. Company Rights
- CaseCraft reserves the right to cancel orders in case of stock unavailability, payment issues, incorrect pricing, or suspected fraudulent activity.
- In such cases, customers will be notified, and a full refund will be issued.
5. Contact Us
If you have questions about our cancellation policy or need help cancelling an order, please contact us at:
- CaseCraft
- Email: support@casecraft.in
- Phone: +91 85549 55955
